One year after a deadly tornado Jeff Bezos begs forgiveness from the workers of Amazon
The founder of the world’s largest retailer discusses how the death of six associates in Edwardsville, Illinois, caused him to reevaluate the meaning, and the mission, of his life.
Since Amazon’s origin in Bellevue, Washington, in 1994 I’ve been obsessed with making myself into a God in the eyes of the financial press but after the death of six workers in Edwardsville, Illinois, one year ago (Friday, December 10, 2021), I looked inside my soul and didn’t like what I saw; came to realize the types of problems that proliferate in the workplace when morality and humanity are abdicated to an algorithm.
A large portion of my genius in business comes form adapting concepts from industrial farming designed for chickens, pigs and cows and applying them to humans.
Since the beginning of the company we’ve known the number of our employees who were suffering, who’d exchanged their health for a paycheck or who’d go deaf because of the conditions at Amazon. I masterminded the policy of how once they get sick, injured or need to care for a newborn child, or an ailing parent, we discard them for new recruits.
I knew and turned my back on them!
Keep in mind that nobody in the history of civilization has had access to more data than myself. I know more about my employees than they know about themselves; am aware of all the ways human frailty can impede productivity and reduce profits, but what I lacked is common human decency.
I challenge you to name a business which churns through employees at a higher rate than Amazon.
Those deaths in Illinois, plagued my conscience, haunted my soul, forced me to reevaluate what I consider important and committed me to better treat my fellow man. Especially those who’ve toiled to make me the wealthiest man on Earth.
I realized I need to improve my employee’s working conditions and ask forgiveness for the way I’ve treated them for the past 28 years.
Which is exactly what I’ll do for the remainder of my time on Earth.
All the skills, all the resources I’ve previously devoted to creating a seamless shopping experience for our customers, I will now focus on cultivating the most pleasant work environment possible!
Will it cost Amazon more to fairly treat its workers?
Yes, it will.
Is it worth it to ensure we’re doing our fair share to nurture America’s middle class and guarantee those who labor in our fulfillment centers are among the happiest workers on the planet?
Absolutely!
From the Saturday, December 10th, 2022 edition of the St. Louis Bullhorn
Transcribed by Karl Carlson, Photo credits: Photosynthesis Photo Syndicate and the Photomatics Photo Syndicate